At Trap Exclusive, we take pride in the quality of the products we offer. Our goal is to provide carefully selected premium products while giving our customers confidence when placing an order with us.

We understand that trying a new product can sometimes feel like a gamble. If something is not right with your order, our team will do our best to find a fair solution.

Trap Exclusive Satisfaction Guarantee

If you try an eligible product for the first time and are not satisfied with it, you may contact us within 14 days of delivery to request a return under our satisfaction guarantee.

To qualify:

• It must be your first online purchase of that specific product from Trap Exclusive.
• At least half of the original product must remain.
• Your request must be submitted within 14 days of confirmed delivery.
• Clearance, discounted bulk products, and other items marked as final sale are excluded.
• Proof of purchase may be required.

Once your request has been reviewed and approved, we will provide instructions for returning the item.

After the return has been received and inspected, eligible customers may receive either a replacement product of equal value or store credit, depending on the circumstances.

Please contact [email protected] before sending anything back.

Standard Returns

For unopened products, we offer a 30-day return period from the date your order is delivered.

To qualify for a standard return, the item must:

• Be unopened and unused.
• Be in the same condition in which it was received.
• Include its original packaging and labels where applicable.
• Be accompanied by proof of purchase.
• Have been delivered within the previous 30 days.

To request a return, email [email protected] with your order number and the reason for your request.

Do not send products back without receiving return instructions from us first. Unauthorized returns may not be accepted.

Unless the return is the result of an error on our part, customers may be responsible for return shipping costs.

Damaged, Defective or Incorrect Orders

Please inspect your package as soon as it arrives.

If your order arrives damaged, defective, incomplete, or you receive the wrong product, contact us as soon as possible at [email protected].

Please include:

• Your order number
• A description of the problem
• Clear photographs or video where appropriate

Our team will review the issue and determine the appropriate replacement, store credit, refund, or other resolution.

Non-Returnable Items

Certain products may not qualify for return, including:

• Clearance or final-sale products
• Bulk orders where stated
• Gift cards
• Products that have been excessively used
• Products returned outside the applicable return period
• Items damaged after delivery through improper handling or storage

If you’re unsure whether your product qualifies, contact us before returning it.

Exchanges

If you would prefer another eligible product, contact us to request an exchange.

Once your original return has been approved and received, we may provide a replacement of equal value. If the replacement has a different value, any applicable price difference will be handled before the exchange is completed.

Product availability cannot be guaranteed.

Refunds

If a monetary refund is approved, we will notify you after the returned product has been received and inspected.

Approved refunds will normally be issued to the original payment method used for the order.

Please remember that payment processors, banks, and card issuers may require additional time to post a refund after it has been issued by Trap Exclusive.

Processing times are outside our control.

Late or Missing Refunds

If we have confirmed that your refund has been processed but you have not received it, please first check your bank or payment account.

You may also need to contact your card issuer or payment provider because refunds can take several business days to appear.

If more than 14 days have passed since we confirmed your refund and it is still missing, contact us at:

[email protected]

Please include your order number so we can investigate the transaction.

Order Cancellations

If you need to cancel an order, contact us as quickly as possible.

We will try to accommodate cancellation requests submitted before an order has entered processing or shipping. Once an order has been prepared, fulfilled, or handed over for delivery, cancellation may no longer be possible.

Return Shipping

Where a return is approved because of a damaged, defective, or incorrectly supplied item, Trap Exclusive will provide instructions regarding return shipping.

For standard returns or satisfaction-guarantee requests that are not caused by an error on our part, return shipping costs may be the responsibility of the customer.

Original shipping charges may be non-refundable unless otherwise required by applicable law.

Contact Us

For questions regarding refunds, returns, exchanges, damaged products, or an existing order, contact:

Trap Exclusive
Email: [email protected]
Website: trapexclusive.co

Please include your order number whenever contacting us about an existing purchase.

Changes to This Policy

Trap Exclusive may update this Refund & Return Policy from time to time to reflect changes to our procedures, services, or applicable requirements.

Any revised version will be posted on our website with an updated effective date.

Last updated: September 2026